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(German Speaker) Senior Accounts Manager
Service Club, , Spain, EspañaHace más de 30 días
Descripción del trabajoOwn and track key performance indicators such as Fulfilment Rate, Audit Scores, Net Promoter Score (NPS), Vendor Promoter Score (VPS), and Knowledge Check Compliance. Use session, trainer, and learner data to identify gaps, trends, and improvement opportunities. Prepare and present regional performance reports to the Head of Operations regularly. Manage a team of Operations Executives. Set clear expectations and targets. Conduct regular 1 : 1s and coaching sessions. Perform structured performance reviews. Support their professional development and training. Ensure the team delivers against service level expectations and maintains strong documentation and client / trainer communication. Finance – for session cost control and trainer payments. HR – for recruitment, onboarding, and contract alignment. Quality – for audit results, trainer feedback, and process improvements. Product – to optimize training tools and tech platform usability. Business Development – to prepare for new client launches or market expansions. Experience in admin, support, logistics, or operations, ideally. Excellent English and German communication skills, both written and spoken. High attention to detail and a reliable approach to tasks and documentation. Basic experience using Google Workspace or other business tools. A proactive team player willing to learn. Strong time-management and organizational skills.
Service Club Academy is looking for a driven and detail-oriented German-speaking Senior Accounts Manager to lead our training operations across Germany, Austria, and the Netherlands.
In this role, you'll oversee a team of Operations Executives, ensuring smooth coordination, planning, and tracking of training sessions delivered by our freelance Session Leaders. You'll be responsible for ensuring operational excellence, hitting key performance indicators, and leading your team with clear goals, coaching, and data-driven decision-making.
Key Responsibilities
Operational Oversight
- Ensure the successful fulfilment and delivery of all training sessions in the MEU (Germany, Austria, and the Netherlands) region.
- Guarantee strict adherence to all operational workflows, SOPs, documentation standards, and quality procedures.
- Monitor trainer coverage, session readiness, and day-to-day execution through the Operations Executives.
Data-Driven Performance Management
Team Leadership & Development
Cross-Functional Collaboration with
What We’re Looking For
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Account Manager German • , , Spain, España
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