Junior Customer Success Specialist - Project Manager

About Us

We are Ackcent, a cybersecurity company based in Barcelona, Spain. We specialize exclusively in providing cybersecurity services and solutions. Our mission is to effectively protect the digital assets of our clients. Our solutions are tailored to the specific cybersecurity needs of each client, ensuring quality and success in every project.

Job Summary

We are seeking professionals passionate about cybersecurity, eager to tackle challenges using their knowledge and creativity. We are looking for someone to manage projects, ensuring their success and collaborating with other Ackcent departments to provide excellent service to our clients while ensuring their satisfaction throughout project development.

Job Responsibilities

• Assist in developing project plans, schedules, and budgets, ensuring alignment with organizational goals.
• Coordinate project activities, including scheduling meetings, preparing agendas, and documenting minutes and actionable items.
• Monitor project progress, identify potential risks or issues, and proactively propose corrective actions.
• Facilitate project success by leading and managing communication among teams, clients, and vendors.
• Promote communication and collaboration among stakeholders, ensuring clear and timely information exchange.
• Conduct post-project evaluations to identify lessons learned and areas for improvement, contributing to the continuous enhancement of processes.
• Work closely with team leaders to assess resource needs for current and future projects.
• Continuously monitor team capacity, identify potential bottlenecks or resource gaps, and propose proactive solutions.
• Provide regular reports and analysis to management on team capacity, resource utilization, and improvement recommendations.

Requirements

What We Offer

At Ackcent, we celebrate diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, marital status, disability status, or any other condition protected or not by the laws or regulations of the places where we operate. Ackcent does not tolerate any form of discrimination or harassment