Electrical Field Service Engineer

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

JOB PURPOSE

Responsible for the electrical installation, service, maintenance and programming of GPI machinery in customer facilities, including PLCs, HMIs, servo motors, industrial PCs and other electrical components. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customers.

KEY OBJECTIVES & RESPONSIBILITIES

• Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary
• Participates in the development, processing and follow up of specifications during machinery quotations, tests, debugging and start up, as well as, during the development and field testing of new carton designs
• Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
• As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects
• Applies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives
• Effectively utilizes IT systems (in-house and standard applications)
• Maintains skill base necessary and consistent with machinery technology
• Provides instructions and training to customers’ staff on safety, operations, maintenance and proper procedures
• Prepares excellent and timely service reports, modified schematics and PLC programs, operating procedures updates, to support field initiatives and changes
• Reports excellent and timely on progress of projects / assignments to all internal and external stakeholders
• Conducts audits, evaluations and assessment of machine systems / performance results
• Liaises with other companies / OEM’s working on common projects

REQUIRED QUALIFICATIONS