Immersive Experience Staff/Guide Madrid (Internship)

Are you ready to revolutionize the way people experience leisure?

Welcome to IKONO, an innovative concept that’s redefining creativity and imagination across Europe. With seven immersive locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, IKONO invites people into eclectic worlds where art, play, and the unexpected collide.

We’re growing fast, expanding our horizons across Europe and beyond. If you’re passionate about customer service and creating unforgettable experiences, we’re looking for you to join our dynamic team as an Ikonic Staff member.

Why Join Us?

Impact: Be part of a game-changing project redefining the leisure industry.

Growth: We’re here to fuel your ambition with opportunities for professional development.

Culture: Thrive in a vibrant, international team that’s all about collaboration and creativity.

Location: Work from our central Madrid venue very close to Reina Sofia's museum.

Internship details:

• Ideally 6-month internship, 30 hours per week, at IKONO Madrid.
• Working hours: 5-6 hours daily, 5 days in a week with rotative schedules from Mon-Sun 10:00-14:00 / 15:00-20:00
• Starting Date: October 1st!

What’s Next?

• Step 1: Chat with our Recruitment team to kick things off.
• Step 2: Dive into a technical interview with the Store Manager.

What’s Your Mission?

As an Ikonic Staff member, you play a key role in ensuring our customers' satisfaction. With your intuitive understanding, you anticipate their needs even before they realize them. Supported by your Store Manager, you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors, ensuring a high-quality experience for everyone.

What You’ll Do:

• Welcoming customers with a friendly smile!
• Helping guests with ticket purchases.
• Handling reservations on our website and through our ticket partners.
• Taking care of the cash register.
• Being the friendly face at the museum store stand and keeping it well-stocked.
• Guiding visitors through the route and sharing details of the experience.
• Providing support to enhance the overall experience.
• Responding to customer questions and concerns via email or phone calls.
• Taking care of repairs and maintenance to keep our spaces in top shape.
• Ensuring the exhibition is always in a perfect state for our visitors.

What sets you apart:

• Strong verbal and written communication skills.
• Resilient in handling daily challenges.
• Collaborative team player.
• Ability to provide clear and concise explanations.
• Capable of assisting in setting up exhibitions.
• Attention to detail in all tasks.
• Able to perform actions such as bending over or lifting things.
• A responsible attitude, you're friendly and polite.
• Demonstrate tremendous passion and energy for your work.
• Able to adapt to flexible schedules.

What you bring:

• Prior experience and knowledge in customer service.
• Proficient in cash handling will be a plus.
• Fluency in English and Spanish, minimum level fluent-upper B2.

IKONO is committed to building an inclusive, inspiring workplace where everyone feels valued and empowered. Our values?

• Ci penso io, "I’ll handle it!" We do what needs to be done. It’s about initiative, proactive problem-solving, ownership mentality, and acknowledging mistakes.
• There’s always a way, We don’t have problems; we face challenges and always look for creative solutions. It’s about creativity, optimism, and taking risks.
• Create with kindness, We never forget that people come first. We’re empathetic and support each other. It’s about collaboration, empathy, and recognition for hard work.
• Live your legend, Match your ambition with opportunity, fulfilling your potential with us. It’s about goal focus, flexibility, gratitude, and continuous learning!

If you're ready to help us creating unforgettable experiences, apply now with your CV in English and let your expertise shine!

Please note that applications submitted in any language other than English will not be considered