Senior Qualitative Project Manager (Remote)

Job Description

The mission of the Senior Project Manager is to serve as a communication and relationship liaison between M3, our clients, and other teams involved in project completion. The Senior Project Manager is responsible for managing all aspects of projects, ensuring excellent client service, and delivering projects on time and within budget.

This role is ideal for someone with experience in international market research, particularly in healthcare, fieldwork, and cross-team collaboration.

Responsibilities include, but are not limited to :

• Managing international market research projects throughout their lifecycle, ensuring client satisfaction and financial goals are met, including :
• Reviewing project specifications, setting up projects, resource planning, and scheduling fieldwork and timelines
• Coordinating project kick-off meetings to ensure all parties understand project details, client needs, and responsibilities
• Programming, translation, overlays, testing, and quality assurance to meet standards and deadlines
• Launching projects, analyzing results, and providing detailed feedback to clients with solutions
• Managing fieldwork, providing timely client updates, and proactively monitoring recruitment to ensure smooth delivery, while managing budgets and financial targets
• Ensuring positive participant experiences by following sampling practices and managing incentives and queries promptly
• Delivering agreed-upon outputs within timelines and quality standards
• Meeting billing deadlines and internal process adherence
• Following M3’s operating procedures, ISO standards, and company policies
• Managing vendor relationships to ensure accurate and timely deliverables and issue resolution
• Collaborating with Sales and Client Service teams to address issues and improve study performance
• Supporting client service improvement initiatives across accounts with a focus on collaboration and consistent, solution-oriented client interactions

Qualifications

Additional Information

LI-LC1

LI-Remote

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