Security device technician

Your Mission As part of our Managed Detection and Response department, your mission will be to help us provide the best-in-class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customer’s life more secure. The Security Device Technician is responsible for handling cases, ensuring smooth security operations, and supporting health monitoring processes. This role is critical in maintaining the efficiency of security infrastructure by providing technical support, improving automation, and ensuring timely case resolution. If you : Are passionate about cybersecurity and are constantly developing your knowledge Are eager to learn and to manage state-of-the-art security technologies Are at ease in a fast-paced environment and able to get out of your comfort zone Enjoy actively contributing to improving the services offered to clients Are motivated by working directly with customers This position could be for you. Your Responsibilities will be to : Serve as the first point of contact to help resolve device health issues Perform log sources maintenance and other recurrent tasks Utilize and suggest improvements to our automation playbooks Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices Help manage the configuration and monitor the health of customers’ security devices. You will do this by responding to and resolving, in a timely manner, clients’ requests such as service requests, change requests or operational incidents Escalate complex cases to level 2 security device engineers with all necessary information Update security devices according to service roadmap and guidance from the Platform engineering group Grow and maintain your knowledge of our products and services portfolio This role involves : Understanding the business and environment of our customers Frequent contacts with customers at both technical and managerial levels Internal transversal interactions with various groups (Operational Analysts, Platform Engineers, Integration Engineers, Dev Ops...) Your aim is to play an active role in helping Kudelski Security to provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customers’ lives more secure. You are : Able to analyze and resolve platform-related issues effectively Willing to investigate and understand platform related issues A team-player who can collaborate in a high-paced security operations environment At ease with solving problems Dynamic, with strong interpersonal and communication skills Autonomous, self-taught, and transparent You have : A CFC in computer science Experience in IT security, networking, or related fields Experience with both Linux and Windows operating systems Spanish in English These would be a plus : Experience with one or more of the following technologies : NGAV, SIEM, Vulnerability Scanning, Firewalls Experience in a client facing role Technical certifications on vendors’ product French or any other languages Join us and be part of a rapidly growing company with locations in Switzerland, Spain and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy. If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.