Managed Services Specialist

About Peak3

Peak3 is an award-winning vertical SaaS provider, enabling more relevant, convenient, and affordable insurance protection for everyone through our technology and ingenuity. Together with our clients, we create a more resilient and innovative future.

We combine insurance core, distribution, and AI solutions to deliver a step change in performance for insurers, MGAs, and insurance intermediaries. From greenfield embedded insurance ventures to multi-country core modernization programs, our SaaS solutions power top customers across Life, Health, and P&C insurance.

Our 500+ colleagues are based across over 15 countries in Europe and Asia – with an ambitious roadmap to scale further. We have recently closed a US$35 million Series A fundraising and are backed by leading investors.

Why Peak3

Due to the rapid growth of the business, Peak3 is expanding its European operations, and we are looking for talents to strengthen our team, and work with us to bring innovation, digitalization and embedded insurance into the next stage of growth and transformation in the European markets. We offer a unique environment to strive, learn, grow, and deliver throughout a career path. You will be working with bright and like-minded people, collaborating in a global, inclusive, dynamic culture.

We are currently looking for a Managed Services Engineer , located in Spain and proficient in English and French ready to join our regional European team. You will be working on diverse projects across Europe (and potentially beyond), with strong support from our teams.

Your Role and Tasks

• Daily manages software / infrastructure / security incidents and alerts the teams via internal ticketing system
• Troubleshoots and resolves technical issues and other requests, ensuring fulfillment per defined customer SLA agreement
• Provides and manages direct communications with clients including information collection and analysis, issue triage, incident status reporting and issue resolution reporting via email or online meeting
• Controls technical issue escalation from both internal and external stakeholders, and provides workarounds or resolutions to all of the received escalations in an agreed timeframe
• Escalates code level / bug fixes / complicated business workflows related issues to internal Peak3 Development teams, including project and our product team.
• Collaborates on customer service improvement initiatives, including environmental monitoring and alerting fine-tuning, incident management, knowledge management etc.
• Provides change management and implementation support to clients, including pre-go-live support, go-live support and disaster recovery planning and implementation.

What you bring with you

What We Offer