Delivery Leader

Descripción compañía

At SIXHUNTERS, we are looking for a Delivery Leader for a multinational consulting firm specializing in the automotive sector.

Funciones

• Manage the contact center.
• Ensure the design, supply, set up and delivery management of new Business across the Value Stream / s at Local or Regional level.
• Ensure Lean and continuous improvement implementation across the Value Stream / s delivery.
• Monitor Customer Satisfaction trends, including Customer Satisfaction Index (CSI).
• Carry out ongoing customer reviews / contacts to ensure customer requirements are well understood and service delivery exceeds customer expectations.
• Ensure actions are taken to prevent and address potential internal and external customer concerns.
• Establish employee (direct reports) individual targets in line with Value Stream / s overall targets.
• Carry out ongoing individual performance reviews to ensure understanding of targets and monitoring of performance across the Value Stream / s.
• Improve People management processes, support employee development and growth, and increase employee satisfaction and engagement across the company.
• Provide feedback to your manager on product / solution development opportunities as consequence of frequent customer contacts, industry knowledge and ‘ad hoc’ interactions with strategic business consulting companies, to foster innovation into the Value Stream / s.
• Drive the Local / Regional Value Stream / s delivery to meet the Local / Regional target (aligned with global target).
• Coordinate and / or organize the support to the Local / Regional Client Leader during the pre-sales and sales phases.
• Be responsible for the Local / Regional Value Stream / s P&L.
• Be responsible for providing on time all the invoicing instructions needed to Finance teams (depending on Geographical responsibility).
• Develop and implement resource plans to ensure project delivery at the highest quality standards which maximizes business opportunities.
• Communicate with all employees on a regular basis via Operations meetings, Newsletters, road shows, Town Hall meetings, emails etc.

Requisitos

Ubicación

Madrid

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