Workplace Solutions - Customer Service Analyst - Multilingual : Spanish, Italian, Finnish, Poli[...]

Overview

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response

Escalate unresolved issues to 2nd and 3rd line support teams

Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)

Provide ad-hoc training and education to users as well as contribute to Knowledge base articles

Maintaining contact with customers throughout the ticket life cycle

Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills

Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages

Strong problem solving skills

Client focus, interpersonal skills and ability to network

Proactivity and Continuous Improvement mindset

Maintains highest level of technical skill in field of expertise

This position requires a high degree of discretion and judgement

Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills

University degree in Economics, Finance or equivalent work experience desired

Experience in Customer Service role, preferably in the Financial Services or Software industry

Experience with Contact Center solutions

Fluency in one of the following languages : Spanish, Italian, French, Finnish or Polish

Other languages are also advantageous with examples including Czech, German or Arabic

About the Organization

Mor​gan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.

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