German Customer Service Advisor (Malaga)

German Customer Service Advisor (Malaga)

Do you love traveling and want to have an abroad working experience in a vibrant city with a great climate? An industry leading electronics company requires technically minded Advisors to join a growing team in Spain. You will be taking calls and enquiries from German customers regarding the client’s products.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries via phone and email.
• Provide expert product knowledge, offering accurate details on drone features, specifications, and usage.
• Assist with product setup and troubleshooting, ensuring customers can easily operate their products.
• Diagnose and resolve technical issues, including problems with hardware, software, and accessories.
• Process orders efficiently, handling returns, exchanges, and customer requests with care.
• Monitor and update customers on order status, keeping them informed throughout the purchasing process.
• Stay updated on industry trends, including the latest drone models and software developments.
• Offer personalized recommendations, helping customers choose products that best fit their needs.
• Maintain high customer satisfaction, consistently exceeding service quality expectations.
• Gather feedback and provide insights, contributing to product and service improvements.

What you will get

You will earn an abroad working experience and become more adaptable. The role is office-based in Malaga. Relocation support is provided, including reimbursement for flight tickets and affordable accommodation of the client’s choice.

Requirements

How to apply

To apply, please send your CV in English to Thomas. languagematters is acting as an employment agency in relation to this vacancy.

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