Hi,
I'm excited to share that one of our clients in Spain is hiring for a Technical Support Junior! Below are the job details. If you're interested, please send your CV to apply.
Title : Technical Support Junior
Location : Malaga, Spain
Duration : 12 months contract (possibility of contract to hire)
Job Type : Onsite
Description
As a Technical Support Analyst your tasks and goals will include :
- Technical Level 0 and 1 support of the global client's platform both onsite and remote.
- Reception, prioritization, investigation, escalation and resolution of incidents.
- Critical Alerts monitoring.
- Rising and follow up of continuous improvement plans for batch and online.
- Continuous collaboration with second-level teams and suppliers.
- Monitoring of metrics in order to improve and detect their deterioration.
- Communication with users being the only communication link with Business at times.
- Knowledge of monitoring applications
- Experience in ITIL framework
- Management and resolution of incidents and requests through Service Now.
EXPERIENCE
1-3 years of experience in relevant fields.EDUCATION
Degree in Computer ScienceSKILLS & KNOWLEDGE
Techniques :
Technical knowledge on the configuration and structure of platforms,Technical knowledge of incident flows and product production start-up.Knowledge :
Indispensable basic knowledge of wholesale banking and financial products.Indispensable English B2Desirable knowledge of Python, Elastic Search, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.Other :
On-call availabilityAbility to provide remote support (different geographies)