Senior Solutions Architect

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose.

Choose to work where you thrive : Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.

Choose to balance your life without compromise : Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

Choose to grow on your terms : Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.

No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.

About the role

Appfire is seeking an experienced Solutions Architect with a minimum of 4 years of hands-on experience in designing, implementing, and managing complex Atlassian solutions. The ideal candidate will have a deep understanding of cloud engineering principles, strong problem-solving ability, excellent communication skills, and experience in systems administration and ideally software development. In this role, you will collaborate with Atlassian service partners, customers, and internal teams to architect and evangelize novel solutions aimed at solving high value use cases.

Solutions Architects partner with Channel managers to provide the technical knowledge of how our products work, and what problems they solve to our service partners and customers. Solutions Architects need excellent communication skills to express complex concepts to users of varying technical knowledge, including business counterparts with little to no experience with engineering processes like Agile, ITSM , Workflow Management, or DevOps.

This is a remote role located in Spain.

Your everyday tasks will include :

Understanding customer requirements and technical specifications for potential projects or implementations.

Designing and configuring solutions using Appfire products and technologies.

Design, architect, and implement complex Atlassian based solutions (Jira, Confluence, Bitbucket, etc.) for software development, DevOps, and systems administration teams.

Identify potential issues and propose solutions that meet business needs while optimizing performance, security, scalability, and availability.

Develop technical documentation, training materials, and support resources for clients and internal teams.

Provide ongoing consultation and support to clients, ensuring that they are receiving the full benefits of their Atlassian solutions and cloud infrastructure.

Collaborating with Product teams to identify features required by customers.

Troubleshooting and resolving technical issues that arise.

Staying up-to-date with the latest product features, releases, and industry trends to effectively communicate their value proposition to potential customers.

Skills and experience you'll need to succeed :

A minimum of 4 years of hands-on experience in designing, implementing, and managing complex Atlassian solutions for software development, DevOps, and systems administration teams.

Excellent written and verbal communication skills.

Strong knowledge of Agile methodologies, IT Service Management (ITSM), DevOps practices, and software development life cycles.

Experience in software development using programming languages such as Java, Python, or SIL.

Experience in Linux Systems administration.

Familiarity with related technologies, such as Git, Docker, Kubernetes, Jenkins, GitLab, and other Atlassian products.

Proven problem-solving ability.

Excellent time management skills, ability to prioritize effectively.

Strong analytical skills and attention to detail.

Experience working in a team environment and collaborating with cross-functional teams.

A customer-focused attitude and the ability to communicate complex technical concepts in a clear and concise manner.

Willingness to travel as needed.

Beyond the resume skills that match our culture and this role :

You are dedicated to elevating client and co-worker experiences , knowing that exceptional work centers on serving others.

You adapt swiftly to new business demands , understanding that change fuels collective and individual growth.

You excel in communication, effectively connecting in remote / hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events.

You have exceptional coaching , mentoring , and people development skills .

We offer :

Every Appfire employee is eligible for company equity.

About Appfire

A people-first approach to business

Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.

Making an impact

At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners throughAppfire Town . This program brings people together to generate a strong social impact in our local and global communities.

In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution.

Our business

Appfire mission to equip and connect every team so they can plan and deliver their best work. We are committed to building a durable, multi-generational business, and to evolving, innovating, and scaling in a way that ensures stability and opportunity for years to come

What’s our secret sauce?

We follow teams . We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We’re proud to support over 20,000 customers and growing, including 55% of the Fortune 500.From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire’s technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more.

We enhance. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they’ve invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce.

We build bridges and invest in our partners. Appfire's success is underscored by its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 800+ channel partners.

We make security and privacy a priority, but we also keep it simple for our customers . We’ve achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. Our award-winning Appfire Trust Center , offers our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all.

Market recognition

Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers : .

Equal Employer Opportunity (EEO)

Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.

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