Platform monitoring technician

Are you a Platform Monitoring Technician seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! WHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks : System and Platform Monitoring : Utilize monitoring tools to track the performance, availability, and health of IT platforms, applications, and infrastructure.Monitor systems for errors, slowdowns, outages, and other signs of instability.Reporting and Alerts : Respond to alerts or alarms generated by monitoring systems in a timely manner.Analyze system data and performance metrics to identify trends or anomalies.Generate and deliver platform health reports to stakeholders.Incident Detection and Escalation : Identify and log incidents, capturing all relevant details.Escalate unresolved issues to technical teams or appropriate personnel based on severity and impact.Work closely with IT teams to troubleshoot and resolve incidents within predefined SLAs.Maintenance and Support : Perform periodic checks to ensure system configurations, logs, and monitoring tools are functioning correctly.Support preventative actions to reduce the risk of downtime or platform failures.Tool Administration : Configure and maintain monitoring tools, dashboards, and alerts.Ensure monitoring tools are updated and aligned with current infrastructure setups.Collaboration and Documentation : Collaborate with engineers, system administrators, and other IT teams to maintain a stable and secure IT environment.Document monitoring procedures, incident-handling protocols, and resolution patterns for future reference. WHAT ARE WE LOOKING FOR?Years' experience : minimum 3 years using the above tools.Upper-Intermediate level of EnglishStrong understanding of infrastructure components like servers, networks, databases, applications, and cloud services.Experience with monitoring tools (e.g., Splunk, Solar Winds, Zabbix, PRTG, Datadog, or Nagios).Familiarity with log management systems and ITSM tools (e.g., Service Now).Basic scripting ability (e.g., Shell, Python) for automating repetitive tasks is a plus. WHERE AND WHEN?Workplace : Madrid (Hybrid model)Work Schedule : 9-18hs + On Call WHAT CAN WE OFFER YOU?Permanent contract - We offer indefinite contracts from the first day.Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she / he is hired you’ll receive a very attractive cash award.Connect globally - Work with people from all over the world. You can feel the multicultural workforce.Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to ForbesAmong the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!