Customer Service (m / f / d) - Valencia - German Speaking

Cabka develops clever and transformative solutions for shipping goods around the world. We take plastic waste and transform it into reusable transport packaging. This is how we turn the used into the useful. Transformation is our power because we know that while resources are limited, possibilities are endless. Together with our customers, we transform entire supply chains and beyond, combining technology, innovation, and sustainability. To us, success means creating solutions that are optimal for our clients and for the planet. In Cabka we believe that every transformation starts with a group of passionate, dedicated, and innovative people. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values RESPECT, PASSION, CREATIVITY, ACCOUNTABILITY.

In this exciting role, you will     Support the field service in the area of responsability including data management in CRM System

Process orders from order confirmation to handover to logistics / shipping and final invoicing

Telephone communication and written correspondence with customers

Create and active tracking of outstanding sales offers

Contribute to a smooth process from the preparation of the offer to the delivery of the goods

Telephone advice to existing and potential customers on product issues

Entry and coordination of delivery schedules

Creation of offers and statistics

Support in handing complaints

Address customers in the event of payment delays

Process intercompany orders

Other Administrative tasks

Your profile Degree in Business Economics / Organization Management / Digital Management / Supply Chain or similar majors

Fluent in English and German (C1 or higher), both written and spoken (additional languages, such as Spanish, are advantageous)

Strong experience in Customer Service / Backoffice Management

Experience in B2B business / industrial environment beneficial

Experience in international matrix environment a plus

High Customer and Service orientation

Ability to work independently, as well as part of a team in a fast-paced environment - Independent, self-motivated, and structured work style

Strong communication skills (internal and externally)

Persistence mixed with a high level of motivational skills and enthusiasm - Intercultural competence

Outcome-oriented approach and analytical skills

Intercultural competence

What we offer Independent work with lots of flexibility and creative freedom

Individual opportunities for further training

Permanent employment contract and attractive compensation

A great team with strong collegial support

Flat hierarchies, a respectful leadership culture, and an open working atmosphere

A crisis-proof medium-sized company in a future-oriented industry

Interesting additional benefits : in-office gym, free hot & cold drinks

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees – regardless of gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. Are you an innovative out-of-the-box thinker with a passion for changing the world to the better tomorrow?  Then we are looking forward to your application!  Please use our online application form to apply.