Working in Valencia : Customer Service Optics Sector

Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain

Your responsibilities and impact as a Customer Specialist will be :

Support B2C customers mainly over e mail and chat, but also phone

Constantly brainstorm with your colleagues to improve the Customer Experience

Troubleshooting, innovation, and change management are part of the daily business

Control and handle payment inquiries from sellers and buyers through various client platforms

Responsible for Trustpilot reviews improving overall company NPS through excellent service

Flagging and escalation of customer queries and coming up with suitable solutions

Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role :

Proficiency in the Dutch language at a native speaking level and a C1 level in the English language

Minimum MBO4 diploma

Competency in using computers

Excellent communication skills

You are proactive and solution-oriented

You are interested in working in an ambitious team

What's in it for you?

Yearly gross salary of €18.000

Free Spanish classes

Great Friday evening drinks

Fitness bootcamps to stay fit and active

Mindfulness classes

Improve your professional skills : communication, innovation, and implementation of new technology

Free lunch and breakfast at the office

An international, close working environment with 24 nationalities

Your Future Company :

Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.

Feel free to check our other opportunities from our   or send us your CV to be considered for other projects or future opportunities