IT Operations Technician

RavenPack is the leading big data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. Our clients include the most successful hedge funds, banks, and asset managers in the world.

𝗔𝗕𝗢𝗨𝗧 𝗨𝗦

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. We have recently launched Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

𝗔𝗕𝗢𝗨𝗧 𝗧𝗛𝗘 𝗥𝗢𝗟𝗘

As an IT Operations Technician within the IT Support team, your primary goal will be to provide comprehensive support across various departments within the company, focusing on improving processes and enhancing on-premises infrastructure and services. This role is pivotal in supporting the organization's ongoing growth by balancing the workload between improvement initiatives and the critical need to service internal customers effectively. You will collaborate closely with key teams including IT Support, CyberSecurity, Compliance, Business Operations, and Office Management.

This role offers a hybrid work environment in our Marbella office.

𝗬𝗢𝗨𝗥 𝗥𝗔𝗠𝗣-𝗨𝗣 𝗝𝗢𝗨𝗥𝗡𝗘𝗬

In your first month, you will become familiar with our existing IT infrastructure and processes, while also starting to engage with various teams to understand their specific IT needs and challenges. You will begin to take ownership of small implementation projects and start triaging and diagnosing support issues as they arise.

After six months, you will have successfully led implementation projects independently, enhancing our IT services and infrastructure. You will demonstrate proficiency in providing L2 / L3 technical support and will be well-versed in onboarding new technologies and services, ensuring compliance with ISO27001 and SOC2 processes.

𝗞𝗘𝗬 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦

• Provide L2 / L3 technical support to internal customers, ensuring timely resolution of issues and minimal disruption to operations.
• Oversee the onboarding and implementation of new technologies and services, contributing to the continuous improvement of our IT operations.
• Ensure compliance with established ISO27001 and SOC2 processes, maintaining high standards of security and data integrity.

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦

𝗗𝗘𝗦𝗜𝗥𝗔𝗕𝗟𝗘 / 𝗡𝗜𝗖𝗘 𝗧𝗢 𝗛𝗔𝗩𝗘

𝗪𝗛𝗔𝗧’𝗦 𝗜𝗡 𝗜𝗧 𝗙𝗢𝗥 𝗬𝗢𝗨?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.