Job Title Senior Consulting Analyst
As a Technical Consulting Analyst within Seating Customer Services feature team you will :
Support implementation teams throughout implementation projects. Why?To ensure that the implementation of seating features goes smoothly and is not breaking Production.
How?By analyzing and adjusting seating setup before the cutover, investigating issues raised during Business Process Testing or rehearsal, reviewing Cutover Window Plan, providing support at cutover time, etc.
Handle post-implementation Customer Requests, from requirement clarifications to features activations and post-implementation support. Why?To ensure that airlines’ requests are relevant with regards to their seating policy.
How?By analyzing incoming customer requests, challenging the scope whenever relevant, implementing the CR according to the post-implementation catalogue scope.
Support the industrialization of seating features. Why?To ensure that seating implementations become “faster, better, simpler”.
How?Bysimplifying seating activation processes and features deployment, tackling settings discrepancies, maintaining and enriching the catalogue of seating features, reviewing customer documentation material (deep dives, user guide, etc.).
Deliver customized services to Seating customers. Why?Because each airline has specific needs and constraints.
How?By collecting a customer’s business needs and assessing them against its seating configuration, reviewing concrete business scenarios with the customer, providing recommendations & possible solutions, implementing the proposed changes.
Contribute to strengthen and promote our Professional Services offer. Why?Because Professional Services have become an important source of revenue forAirline IT, and they guarantee that we maximize the value of our company for our customers.
How?By communicating around our Seating services offer, identifying proactively service opportunities for our customers, approaching Extended
Senior Analyst • Madrid, Madrid, España