Commercial Tech Operations & Service Management

At

Agap2

, we’re looking for a

Commercial Tech Operations Manager

to join a leading

FMCG company

• . You’ll be part of a

global Commercial Tech Services team

supporting and optimizing

digital solutions for Sales and Marketing teams worldwide.

In this role, you’ll support global

Sales and Advocacy

teams by ensuring the smooth delivery of digital and commercial technology solutions. Acting as a bridge between

business users

and

technical stakeholders

, you’ll oversee operations, manage vendors, and drive service quality and continuous improvement. Solutions in scope are primarily

Salesforce-based

, with other platforms such as

SAP Commerce Cloud

and digital tools also involved.

Key Responsibilities

Oversee

daily service operations

, including incident, maintenance, and problem management.

Manage

small projects

, governance tasks, and service improvement initiatives.

Coordinate with

internal teams

and

external vendors

to ensure seamless service delivery.

Act as a point of contact between

business markets

and

technical support teams

(L2 / L3, Delivery, Product Owners, etc.).

Handle

escalations

, anticipate potential issues, and implement preventive actions.

Identify and implement

process optimization

opportunities and best practices.

Contribute to the overall

continuous improvement

of the global commercial tech ecosystem.

Requirements

5+ years of professional experience

, ideally in IT Operations, Service Management, or Tech Business Support.

Strong exposure to

Salesforce

(delivery, implementation, or project team experience).

Comfortable working in

complex, multinational environments

Experience managing

vendors

and multiple stakeholders.

Excellent

communication

problem-solving

, and

organization

skills.

Fluent English (C2)

Nice to Have

ITIL certification

or knowledge of incident / problem management frameworks.

Salesforce Administrator certification

Previous experience in

Consumer Goods (FMCG)

or

Cloud environments

Process definition and improvement mindset.

Hands-on, proactive attitude and ability to multitask.

What working with us will offer you :

The chance to take part in challenging projects within a dynamic environment.

A stable position with a clear career development plan.

A permanent contract from day one.

Remote position, once a month on-site in Barcelona.

Flexible compensation and meal vouchers, among other benefits.

If you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have.

Agap2 is an equal opportunity employer.

We are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic.