Senior Underwriter - Financial Lines

Job Type : Permanent

Build a brilliant future with Hiscox

About us

HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees’ well‐being, we provide a 35‐hour workweek along with the option for a hybrid working schedule.

The Team

Hiscox Iberia has a full team based in Madrid consisting of mainly sales and technical underwriting teams, claims teams, marketing and compliance, as well as an established underwriting centre in Lisbon with around 20 people in various underwriting positions working for the Spanish and Portuguese Business. This is an exciting opportunity to become an integral member of the Financial Lines Team. The volume of business is rising rapidly and career opportunities are excellent should individuals demonstrate the skills and success in their roles.

The development plan for Hiscox Iberia is very ambitious for the next few years and it is expected that the team will grow at the same pace as the business.

The Role

Working within the Hiscox Underwriting Team, you will be accountable for underwriting and renewing new and existing Financial Lines and Specialty Commercial policies for our Spanish business, focused on our broker channel and on larger and / or more complex cases. You will actively identify opportunities to cross‐sell and have a strong focus on building rapport with, and delivering a superb service to our broker partners.

Key Responsibilities

Underwrite, price and negotiate accounts consistent with the quality of the risk and guidelines for all financial lines products

Develop new relationships and maintain existing relationships with brokers

Work with operations, claims, finance and internal and external marketing to help build products and contribute to the financial performance of the business unit

Maintain excellent service standards

Monitor product results and develop ideas to increase productivity and profitability

Maximize the retention of existing renewals and handle mid‐term adjustments on existing business

Contribute to growing the existing business income through cross‐sell and up‐sell

To deal quickly and efficiently with requests from Brokers

To effectively negotiate with both internal and external parties including identified points of contact within a brokerage

Maintain profitability of the book of business by making sound and consistent individual underwriting decisions

To identify and challenge non‐standard underwriting decisions within the Technical Underwriting Guide (TUG) with a reasoned Referral to a product expert or referral point

To regularly challenge convention, writing ‘non‐standard’ business and able to take decisive action on loss‐making business

Take ownership of the performance of your region’s account, identifying non performing accounts in terms of key performance indicators (e.g. retention and profitability) and take appropriate action or flag with the relevant people

Person Specification

Excellent written and verbal communication skills both in English and Spanish

Outgoing, driven, high attention to detail and results‐focused mentality

The ability to identify business needs

Strong understanding of basic sales principles, negotiation skills and demonstrate a competitive drive

Strong interpersonal skills and ability to work independently in a collaborative environment

Innate service focus which enables one to effectively interact with all levels of internal and external customers and partners

Demonstrable drive, self‐motivation and determination to achieve results

Able to apply consideration to potential outcomes and to make decisions with in difficult and complex situations

Team player

Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core value of Hiscox

Work with amazing people and be part of a unique culture

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