Instructional Designer

Overview

Join to apply for the Instructional Designer role at Tabby | تابي .

Department : Training and Quality

Location : Remote / Spain

Description

Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.

Key Responsibilities

• Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).
• Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
• Co-create with Trainers and SMEs to make sure learning is accurate and practical.
• Create engaging and clear training materials in line with our tone, tools, and branding.
• Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
• Use feedback, quiz scores, and QA data to improve and iterate quickly.

Ramp-Up Expectations

Skills, Knowledge & Expertise

Preferred Qualifications

Seniority level

Employment type

Job function

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