Information Technology Support Specialist

Job Details :

Position : IT Support Technician L1 (On-site)

Role Type : Part-Time Freelance Contractor

Working Days : On demand role

Contract duration : 1 year (extendable)

Contract Type : Freelance / B2B contract

Experience Required : More than 3 years as IT Support.

Site Address : Errenteria, Spain (On-Site)

Languages required : English (B2), Spanish (B2)

Responsibilities : -

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
• Provide first / second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.