Tech Ops Support Specialist

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

About us

We’re here to make money work for everyone. For too long, banking has been complicated and opaque — we’re changing that.

Our community helps shape Monzo by suggesting features, testing the app, and giving constant feedback. We don’t sell financial products, we solve problems — and TechOps is at the heart of making that possible.

About our TechOps Team

TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work, whether that’s fixing problems, delivering projects, or shaping how technology is used across the company. We’re made up of three sub-teams, each with a clear focus.

About our TechOps Support Team

The Support Team is the friendly, approachable face of TechOps. We’re the first point of contact for every Monzonaut, making sure colleagues feel supported and heard. As champions of our Service Excellence pillar, we focus on delivering a positive and empathetic experience with every interaction. We don’t just solve problems—we build trust.

What you’ll be working on

As part of the wider TechOps team, you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.

You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are :

• Answering technical queries and questions in Slack
• Helping people resolve their issues face to face or using a video call
• Ordering laptops and peripherals
• Delivering laptop onboarding sessions for new Monzonauts
• Carrying out basic admin actions across our various SaaS platforms

You should apply if :

In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement, and if you don’t think any of them apply to you, don't worry - they are just some of the things you might learn if you are successful :

The Interview Process :

Our interview process consists of two main stages :

Our average process takes around 2-3 weeks, but we will always work around your availability.

What’s in it for you :

This role is based in our Barcelona office, you’d be expected to work from the Barcelona office at least 4 times a week, supporting our teams on site. There is the option to work from home when you need to, but this is not a remote position.

Learning budget of €1,200 a year for books, training courses, and conferences

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

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