It Technician - On-Site Role (Madrid)

We are looking for a motivated IT Technician to join our dynamic team.The successful candidate will be responsible for providing technical support, troubleshooting, and maintenance of IT systems and infrastructure—from internal users to external customers and suppliers. This role is key to ensuring the smooth operation of hardware, software, and networking components.Key Responsibilities : - Install, configure, and maintain hardware and software components (workstations).- Provide technical support to end-users via phone, email, and ServiceNow—both remotely and on-site.- Troubleshoot and resolve hardware, software, and network issues, identifying root causes and implementing effective solutions.- Resolve network-related incidents and infrastructure issues.- Configure and deliver devices for new employees (phones, laptops), including line management, training, and inventory tracking.- Manage user accounts, permissions, and access rights in accordance with company policies and security best practices.- Document technical procedures, configurations, and troubleshooting steps for knowledge sharing.- Perform monthly reporting on IT activities and incidents.- Ensure smooth operation of meeting rooms, including the Cisco-based Leadership Team room.Qualifications & Skills neccesarys for this position : - Strong understanding of IT systems, infrastructure, and technologies.- Proficiency in troubleshooting hardware, software, and networking components.- Solid knowledge of operating systems (Windows, iOS, Android) and productivity tools (Microsoft Office 365).- Excellent analytical and problem-solving skills.- Strong communication and interpersonal abilities.- Ability to work independently and collaboratively in a fast-paced environment.- Language requirements : Spanish and English (B2 at mininum, desirable C1 level)What do we offer at knowmad mood?- Career Plan Your growth is ours, which is why all our professionals have access to processes specifically designed for their roles within the company : competency model, assessments, training and certification plans, projects, and events.- Flexible Compensation You can choose from restaurant vouchers, childcare vouchers, transportation cards, or health insurance. This includes the benefits and discounts we offer when you join the Advantages Club.- Work-Life Balance We like you to have a balance between your personal life and your professional career, which is why we offer 22 days of vacation + 2 days of free time + December 24th and 31st, as well as teleworking options, flexible hours, and intensive workdays on Fridays and in the summer.- Continuous Training as a means to achieve the personal and professional development of our colleagues. You will have opportunities to train in the latest technologies, English, and skills. In addition to our official certification program and Udemy Business licenses, we also offer a wide range of wellness programs.- Wellness We promote a healthy lifestyle among all of us at knowmad mood, and therefore, we have several initiatives that promote our health and well-being. Our People Care team is always available to ensure that your experience at knowmad mood is as humane and joyful as possible.- We like to celebrate special moments So stay tuned throughout the year because you'll receive a few surprises.If you have any questions or would like more information, don't hesitate to contact any of our People & Talent colleagues.