Manager, CRO Customer Engagement (EMEA)

The Office of the Chief Revenue Officer (CRO) is seeking a highly motivated and operationally excellent Lead, Executive Customer Engagement to orchestrate and scale the CRO’s high-volume 1-1 and 1-many engagement with our most strategic customers across the EMEA region.

This role is the operational engine behind the CRO’s 60+ quarterly customer 1-1 meetings. You will be responsible for the end-to-end management of each engagement, from initial request to post-meeting follow-through. You'll also support the execution of 1-to-many executive programs, such as thought leadership dinners and executive hospitality at major events. Partnering closely with and guided by the Sr. Director of CRO Strategic Engagement, you will ensure every customer interaction is meticulously planned, strategically aligned, and flawlessly executed, ultimately strengthening our customer relationships and driving business momentum.

The ideal candidate is a "corporate athlete" with a deep passion for customer success, impeccable organizational skills, and the executive presence to interact with senior stakeholders. You thrive on bringing order to complexity and are driven by the opportunity to make a significant impact at the highest levels of the company.

Key Responsibilities

Key Responsibilities

• Pre-Meeting Strategy & Preparation

Intake & Prioritization : Manage the pipeline of incoming customer meeting requests for the EMEA region, partnering with OU leadership to assess strategic importance and align with the CRO's priorities.

Executive Readiness : Ensure the CRO is fully prepared and equipped with all necessary materials and context ahead of every meeting.

Action & Accountability : Systematically track all follow-up items and commitments, ensuring clear ownership and timely execution by the responsible teams.

Process Excellence : Develop and refine playbooks, templates, and best practices to standardize the engagement process, enabling efficiency and excellence at scale.

Qualifications

Qualifications

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