Salesforce Solutions Architect

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with over 20 years of experience using technology in marketing and a focus on innovation. We are looking for a Solutions Architect.

Duties and Responsibilities

• Gain industry and market expertise through participation in various projects to provide a "benchmark" vision to clients.
• Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services that align with each client’s needs.
• Analyze, estimate, and develop proposals in support of the sales team.
• Identify when involvement of professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
• Implement mechanisms to identify and manage commercial risk during the presales phase.
• Analyze and interpret risks before a project begins and communicate them to Operations.
• Be directly involved in delivering services for particularly complex and risky projects, in coordination with Operations.
• Develop new methodologies within the area of responsibility to directly impact the work of others and the outcomes of the field.
• Be responsible for establishing and implementing a communication strategy that enables the team to clearly identify the objectives of the area under leadership.
• Develop and manage the talent of the people in the team, including the use of tools that enhance better management of people and organizational objectives.
• Conduct logical analysis, identify problems, seek, and interpret meaningful information to share and coordinate relevant data with team members, helping them resolve obstacles that hinder team and relational development.
• Support, encourage, and motivate team members so they feel committed to the organization and the area’s objectives.

Experience and Skills

What Do We Offer

About Us

Omega CRM, a Merkle Company, is a global digital company specializing in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we have been recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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