Assistant General Manager

At Livensa, we are on an ambitious journey to become Europe's leading Purpose-Built Student Accommodation (PBSA) provider. With ambitious growth targets, a strong existing and well-advanced expansion plans into key markets such as Germany and Italy, we are building a world-class team to support our growth.

We are looking for an Assistant Manager to join our Madrid team and play a critical role in ensuring seamless day-to-day Front of House operations across our students’ residences in the region. In this role, you’ll be the go-to person for residents, contractors, suppliers, agencies, and other key stakeholders—making sure every interaction reflects our commitment to excellence.

KEY RESPONSIBILITIES (include but are not limited to) :

Operations

Day to day management of the team, including Resident Ambassadors, Housekeepers and agency staff working within the building.

Promote a ‘residents first’ culture and ensure their expectations are met.

Take responsibility for management of the office.

Ensure that the customer service level of the residence team remains high, and the agreed service level agreement is followed.

Responsible for the sales and marketing of the residence, working with the central Marketing and Commercial teams to ensure minimum 98% occupancy year-on-year.

Manage and communicate room cleans and reactive maintenance works.

Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.

Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.

Supervise on-site maintenance operations including planned preventative and reactive maintenance.

Compliance

Ensure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities, legislation and obligations.

Ensure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders.

Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.

Manage any university partnership contracts and ensure compliance with service level agreements.

Ensure that the building and processes are compliant with local legislation and all other relevant local and national legislation and regulations for all operational matters.

Financial

Assist the City Manager and Head of Operations with budget management, occupancy commitments and cost plans.

Assist in the implementation of cost management and revenue-generating initiatives to enhance operations where possible.

Assist with accurate and timely reporting on a weekly and monthly basis.

Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.

Assist the Area Manager with reconciling accounts against bank statements.

What We’re Looking For

Hospitality Expertise : Ideally, you have experience in the hospitality sector, with a strong grasp of budgets, targets, and the ability to produce insightful weekly and monthly KPI reports.

Leadership Skills : Proven ability to inspire, guide, and develop a team to achieve outstanding results.

Exceptional Communicator : Clear, confident, and professional in both written and verbal communication.

Organized & Strategic : Skilled at planning, prioritizing, and managing multiple tasks effectively.

Detail-Oriented : You notice the small things that make a big difference.

Positive Energy : Enthusiastic and approachable, bringing a can-do attitude to every challenge.

Customer-Centric Mindset : Passionate about creating an exceptional experience for residents and guests.

Adaptable & Flexible : Comfortable adjusting to changing priorities and environments.

Thrives Under Pressure : Enjoys working in a fast-paced setting where no two days are the same.