Salesforce Architect

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Architect.

Main Tasks

• Definition of Solutions and Architecture: Provide end-to-end technical solutions by producing high-level and detailed technical architectural designs, including the selection of technologies and services. These solutions must be aligned with the company’s architecture standards, always considering security and licensing requirements, as well as proper integration with all relevant architecture domains.

• Intervention and Support in Critical Projects: Actively intervene in complex, troubled, or at-risk projects, acting as the foremost technology expert and technical authority. This includes providing expert guidance to resolve technical obstacles and ensuring the correct implementation and quality of the delivered solution.

• Technical Debt Management and Roadmaps: Shape relevant technical architecture roadmaps that identify scope, prioritization, and delivery timelines, as well as plans to address and reduce existing technical debt, ensuring the long-term sustainability and scalability of solutions.

• Pre-Sales Support and Business Development: Collaborate with pre-sales teams by providing the technical vision and architectural detail required to develop proposals. This ensures that proposed technical solutions are viable, innovative, and aligned with Omega’s business objectives.

• Innovation and Strategic Vision: Identify and propose opportunities for technological and product innovation, designing pathways to bring these ideas forward. Drive the adoption of new technologies and methodologies that deliver quick wins and significant business benefits, keeping the architecture at the cutting edge.

• Quality Assurance and Compliance: Review and ensure the quality of the delivered solution so that it rigorously meets the initially defined technical requirements and is aligned with the strategic vision for the product.

• Technical Leadership and Mentoring: Contribute as a leader and technical authority within Omega’s communities of practice. Provide thought leadership, training, and mentoring to other team members, thereby developing the overall technical capability of the team and acting as a role model for technical excellence.

Required Experience:

• 5+ years participating in the full lifecycle of Salesforce.com implementations. At least two years of experience as a Technical Lead or in a similar role.

• Experience in Salesforce.com projects.

• Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,

• Experience with agile methodologies.

• High level of English.

WHAT DO WE OFFER

• Permanent contract.

• Flexible Schedule. We make it easy. Balance your professional and personal life.

• Certifications plan. Improve your skills and get the official certificate from our main partners.

• Home Office. You decide and we support you.

• Flexible retribution (public transport ticket, Ticket restaurtant, …).

• Health insurance.

• OMEGA in action. Our commitment to a better society is not just an intention

• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.