Operations Manager – Multilingual Customer Service | Hospitality Sector

Overview

Location : Málaga, Spain (On-site)

️ Languages Required : Advanced Spanish & English

Experience : large experience in Operations / Customer Service Management

Schedule : Monday to Friday, 9 : 00 AM – 6 : 00 PM (Fridays until 3 : 00 PM)

Salary : Competitive and based on experience and qualifications

Are you a strategic leader with a passion for excellence in customer experience?

Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?

We are looking for an Operations Manager to lead and optimize the day-to-day performance of our multilingual customer service team supporting a world-renowned hotel chain.

Your Mission

As our Operations Manager, you'll be responsible for :

• Overseeing daily operations of our multilingual customer service center
• Ensuring high-quality service delivery and adherence to KPIs / SLAs
• Leading, mentoring, and developing team leaders and agents
• Collaborating with global stakeholders to align strategy and execution
• Driving continuous improvement in customer experience and operational efficiency

What You Bring

What We Offer

If you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.

Apply today and help shape the future of customer experience in the hospitality industry.

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