Technical IT Service Manager_D-1622

About The Job

As a Technical IT Service Manager at Allianz, you will play a key role in shaping and delivering a high-performing Informatica IDMC (Intelligent Data Management Cloud) Service. In this role, you’ll have the opportunity to apply your expertise to ensure seamless service delivery, maximize performance and availability, and directly contribute to customer satisfaction. You’ll also have the chance to enhance and drive improvements in our service management framework, making a real impact on both the business and your professional growth.

What You Do

• Oversee the full lifecycle of IDMC Data Products services, from planning and design to delivery and retirement, ensuring alignment with business needs.
• Manage incident, problem, and change management processes to guarantee timely resolution and minimal business disruption.
• Monitor and report on service performance, identifying improvement opportunities and driving corrective actions.
• Develop, implement, and maintain IT service management frameworks and policies based on ITIL best practices.
• Collaborate with cross-functional teams, vendors, and service providers to ensure successful service delivery and integration.
• Ensure compliance with internal standards, security requirements, and external regulations, while managing risks effectively.
• Lead service reviews, provide strategic recommendations, and mentor junior team members to foster continuous improvement.

What You Bring

What We Offer

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology runs, optimizes, transforms, and innovates the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization from IT infrastructure projects to application platforms; we deliver end-to-end IT solutions for Allianz in the digital age.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Our greatest strength lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. We do not accept unsolicited resumes from agencies or search firms. If we engage with recruitment agencies, the arrangement is formalized by a contract; fees are paid only when there is a contract in place. We will not accept invoices on unsolicited resumes without a contract.

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