Technical Service Manager

1. Job Summary

We are seeking a skilled and motivated SAP Technical Consultant to join our team as a Technical Service Manager. In this role, you will lead the delivery of high-quality technical managed services for Rise with SAP customers, ensuring smooth adoption of SAP Private Cloud. You will act as a trusted advisor, orchestrating end-to-end service delivery, managing customer relationships, and driving operational excellence across SAP infrastructure and cloud environments.

2. Key Responsibilities

• Serve as the primary contact for technical delivery topics, technology discussions, and contractual entitlements for private cloud customers.
• Lead technical delivery and manage system landscapes as a representative of SAP Enterprise Cloud Services (ECS).
• Orchestrate end-to-end delivery across SAP ECS, ensuring alignment with customer expectations.
• Introduce managed services scope and roles during onboarding to establish strong partnerships.
• Develop strategic technical engagement plans and act as a trusted advisor on SAP innovation roadmaps.
• Manage SLA / KPI reporting, escalations, and operational security risks.
• Support business continuity, incident / change processes, and compliance tracking.
• Provide technical support across SAP systems, infrastructure, and hyperscaler environments.
• Coordinate customer activities and contracts with a strong focus on relationship building.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Collaborate with ECS Technical Operations and other SAP roles to deliver a unified “One SAP” experience.

3. Education and Qualification

Turkish and Italian specifically are a plus.

4. Work Experience

5. Skills and Competencies

6. Preferred Skills

7. What You Bring

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID : | Work Area : Information Technology | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid

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