English-speaking Customer Service Representative for Insurance Company - Lisbon, Portugal

Introduction

Join Concentrix, a global leader in technology and customer service solutions, as a Customer Service Representative in Lisbon, Portugal. In this role, you will be the first point of contact for clients seeking information about their insurance policies, ensuring exceptional service and client satisfaction.

Responsibilities

• Handle incoming calls and chats from clients regarding various aspects of their insurance policies.
• Process requests through our policy administration system, including writing and sending correspondence, contract documents, and other relevant information.
• Perform indexing and electronic archiving using our document management tools.
• Manage policy change requests and update payment details as necessary.
• Process claims and cancellations in accordance with company procedures.

Qualifications

Incentives

Contact information

Don’t meet every single requirement?  We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!  For more information and to apply, please visit the original job posting on Jobs Europe .