Loyalty Experience & Training Coordinator - Minor Hotels Eu&Am - Madrid

Overview

Loyalty Experience & Training Coordinator – Minor Hotels Europe & Americas – Madrid

Join to apply for the Loyalty Experience & Training Coordinator role at Minor Hotels Europe and Americas. We are looking for a structured, proactive, hotel-savvy professional to join our Loyalty Department. This role is at the heart of our loyalty program (Minor DISCOVERY) delivery — connecting our hotels, contact center, and internal teams to ensure operational excellence and seamless member experiences. You’ll work closely with 350+ hotels, our membership service team in the contact center, and cross-functional stakeholders to roll out loyalty procedures, deliver training, and coordinate hotel-facing communications. This role requires both hospitality credibility and corporate coordination skills. If you come from a hotel operations background and want to grow in a corporate cross-functional role — this is for you.

What this role is not

• This is not a guest-facing role or a contact center role
• This is not a temporary position before returning to hotel operations — it’s a long-term corporate opportunity for someone who enjoys cross-functional, behind-the-scenes impact

What will be your mission?

We are looking for a structured, proactive, and hotel-savvy professional to join our Loyalty Department. This role is at the heart of our loyalty program (Minor DISCOVERY) delivery — connecting our hotels, contact center, and internal teams to ensure operational excellence and seamless member experiences. You’ll work closely with 350+ hotels, our membership service team in the contact center, and cross-functional stakeholders to roll out loyalty procedures, deliver training, and coordinate hotel-facing communications. This role requires both hospitality credibility and corporate coordination skills. If you come from a hotel operations background and want to grow in a corporate cross-functional role — this is for you.

What will you do?

What are we looking for?

EXPERIENCE

QUALIFICATIONS

SKILLS

ADDITIONAL INFORMATION

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as :

Seniority level

Employment type

Job function

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