Project Office Specialist

At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es.

We are seeking an

Onboarding Specialist

for a technology company specializing in the development of

software solutions for banks and neo-banking institutions

within the digital financial services sector.

The professional will ensure an efficient onboarding experience for new clients, coordinating internal stakeholders and guaranteeing that regulatory requirements are fulfilled throughout the activation process.

Main Responsibilities

Manage the full onboarding cycle

from initial contact to account activation

Understand client needs

and convey how the company’s solutions fit their business requirements

• Guide clients through

KYC / AML documentation, account setup and platform familiarization

Collaborate closely with Compliance

to verify regulatory readiness before activation

product presentations and clarification sessions

during the onboarding period

Track onboarding progress

and maintain accurate CRM and documentation records

continuous improvement

of onboarding workflows based on client insights

Requirements

Minimum 3 years of experience

in client onboarding, account management or customer success in

fintech, payments or financial services

Knowledge of regulated onboarding processes

and KYC / AML procedures

Strong communication and coordination skills

, ability to make complex topics easy to understand

Client-oriented profile

, proactive and highly organized

Fluent English; Russian is a plus.

CRM or onboarding management tools

is desirable

At Acertto Talent Linkers, we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion, or orientation.