Technical Support Analyst

Technical Support Analyst

Onsite : Malaga

About Ovyo :

Ovyo is an professional services company specializing in the satellite, telecommunications, media, and broadcasting, transportation and many more sectors. Our management team is located in the UK and Portugal and we have technical teams based across Europe and India.

Responsibilities :

Technical Level 0 and 1 support of the global platform both onsite and remote.

Reception, prioritization, investigation, escalation and resolution of incidents.

Critical Alerts monitoring.

Rising and follow up of continuous improvement plans for batch and online.

Continuous collaboration with second-level teams and suppliers.

Monitoring of metrics in order to improve and detect their deterioration.

Communication with users being the only communication link with Business at times.

Knowledge of monitoring applications

Experience in ITIL framework

Management and resolution of incidents and requests through Service Now.

EXPERIENCE

1-3 years of experience in relevant fields.

Degree in Computer Science

Technical knowledge of incident flows and product production start-up.

Indispensable basic knowledge of wholesale banking and financial products.

Indispensable English B2

Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

Guards availability

Ability to provide remote support (different geographies)