Customer Care Assistant

The Company

Job Description

As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.

Profile

Key Responsibilities

• Respond to customer inquiries with professionalism and clarity
• Resolve issues promptly and effectively
• Log and track customer cases using our CRM tools
• Collaborate with other departments to improve customer satisfaction and internal processes
• Collect feedback and suggestions to help drive continuous improvement

Professional Requirements

Languages

Fluent English is a must. Knowledge of additional languages is a plus and will be positively valued.

Job Location

C / Yuca, 2, 28109 ALCOBENDAS, Spain (Madrid Province)

Company Address

The Swatch Group (España) S.A. Edificio C, Miniparc I Calle Yuca, 2 Urbanización El Soto de la Moraleja ES-28109 Alcobendas, Madrid Spain

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