Application Operations Manager - Hybrid (Madrid)

Overview

Application Operations Manager (Madrid) – Hybrid

Role Description : Application Operations Manager (+6 years of experience).

We are looking for top talent to join our Global Accounts team as the Application Operations Manager for the banks electronic document management and Client Lifecycle Management system. You will be the right hand of the ITSO and AR of the mentioned applications and responsible for running and maintaining the IT solution in an agile environment.

Responsibilities

• Responsible for Problem & Incident Management, DB development (PL / SQL, SQL, Oracle)
• Define requirements for solution operation (performance, capacity, availability, disaster recovery)
• Define and manage service operation and Service Level Agreements (internal and towards third-party service providers)
• Provide Go / No Go recommendations for IT Service Changes (Deployment) from IT Service Operation
• Act as gatekeeper for changes in the IT Service based on UAT and ORT
• Coordinate with Release Manager on deployments into UAT and production environments
• Align with stakeholders to ensure smooth deployment and operation

What we expect from you / Qualifications

3rd and 2nd Levelsupport