Customer Advocate

About This Role

We are seeking a skilled Customer Advocate to join our team. In this role, you will play a vital part in guiding customers from the point of purchase, leading onboarding processes, and ensuring they get maximum value from our products.

Your key responsibilities will include building and maintaining strong relationships with customers, understanding their goals, and how our products can help them achieve them.

• Guide customers through onboarding processes and ensure they get the most out of our products.
• Develop and nurture strong customer relationships, understanding their needs and goals.
• Analyze product usage to identify required actions and success stories.
• Collect and pass on user feedback for consideration in product evolution.
• Identify new opportunities for product extension by coordinating with sales teams.

Skills and Qualifications

To succeed in this role, you will need excellent communication skills in English (High level of B2) and an Engineering degree or equivalent experience in electrical trading teams.

You will also be responsible for providing feedback from existing customer requests to Product, collecting and internally passing on user feedback, and identifying new opportunities for product extension by coordinating closely with sales teams.

What We Offer

We offer a dynamic work environment where you will have the opportunity to grow and develop your skills. You will be part of a global team, working closely with colleagues across multiple countries.

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