Crp Operations Manager

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Role :

Central Resource Pool (CRP) Operations Manager

Start Date : Flexible

Location :

Flexible across locations within Europe

Work Split :

Remote with occasional travel to Basingstoke / on-site with operators

Role Overview :

The role of the CRP Operations Manager reports to the Head of Global Initiatives and Standards and is responsible for providing people resources to Football. The successful applicant will work closely with the Global Standards and Initiatives team and Football Leagues / Events, delivering people resources to the requests made by football delivery teams.

The successful candidate will oversee a team of approximately 90 operators of varying skill levels, ensuring effective resource allocation and utilisation, aligning customer demands and work / life balance for employees. They will also lead workforce development and understanding of what operational excellence is within the CRP and will be responsible for budget management, and employee engagement.

Key Responsibilities

Operational Leadership :

• Lead and direct the CRP Management team in delivering resourcing requests, working closely with the Training and Standard team to align the resources to the HEI standards.
• Execute strategic plans for the CRP, ensuring we have the right number of employees for our internal customer’s needs, and the CRP’s potential future growth as a pool of multi-skilled operators.
• Manage scheduling pipelines and forecast staffing needs for upcoming events over a 9-12 month horizon.
• Establish and maintain Service Level Agreements (SLAs) with supported projects, regularly reviewing adherence and addressing performance gaps.
• Implement action plans to mitigate resource shortfalls, including leveraging flexible staff during peak periods.

Budget and Performance Management :

Data Collection & Analysis :

People Management :

Skills and Experience Required :

Why Join Us?

This role offers the opportunity to play a pivotal part in the growth and success of a high-impact operational team supporting world-class football events. You’ll have the chance to shape the strategic direction of the CRP, drive innovation, and lead a diverse and talented workforce. If you're a dynamic leader with a passion for operational excellence, budget management, and team development, we encourage you to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Technology, Information and Internet

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