Student success coordinator (ssc)

IES ABROAD Madrid is currently seeking candidates for the position of Student Success Coordinator (SSC) at our Madrid, Spain office.

Scope of Duties : The SSC will serve as the primary on-site advocate for supporting students. They will act as a resource to triage student issues and concerns and assist the Center Director (CD) in ensuring prompt resolution by appropriate personnel.

The SSC will document, monitor, and escalate student issues, playing a critical role in supporting students' successful study abroad experience. They will report to the CD on matters that could jeopardize student success and will take proactive and reactive measures in their duties.

The SSC must be regularly visible and accessible to students at the Center and will meet daily with Student Affairs and Academic teams to align support strategies and progress throughout the semester.

Primary Responsibilities

Serve as the main contact to diagnose and facilitate solutions for student issues, including :

• Triaging concerns related to academics, housing, wellness, inclusivity, and safety
• Collaborating with the Center Director to develop strategic interventions
• Listening, providing guidance, and working with students to identify success strategies
• Maintaining transparency and updating students on progress

Convene and facilitate Student Success Team (SST) meetings, which include the Center Director (or designate), Head of Academic Advising, Head of Student Affairs, and Dean of Faculty. Provide relevant data and updates, and call ad-hoc meetings as needed.

Document, assess, and recommend solutions related to student concerns. This includes :

Daily Office Hours and Student Contact

Required Qualifications

Preferred Qualifications

Knowledge, Skills, and Abilities

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