Agente de atención telefónica

About Us :

The world around us is changing rapidly, and so is the insurance sector. Now is the right time to take a bold step and shape the future of insurance : this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become "digitally unbeatable" and the most efficient insurer in the market. Allianz Direct is truly changing the face of insurance, both in customer experience and in technology, processes, people, and culture.

An international team of business experts and engineers who live and breathe an agile way of working, we aim to improve and transform the way insurance is done. Driven by a customer-oriented approach and a love for data, Allianz Direct strives to deliver an exceptional experience with a personal touch. What makes Allianz Direct so unique? We believe in the power of simplicity and convenience, and with this, we have set new standards for online insurance.

Mission :

We are looking for a Customer Service Agent to join our team and provide top-quality support to our clients for the Dutch market . In this role, you will be the first point of contact for our policyholders, offering assistance, information, and solutions across various communication channels. Your focus will be to ensure customer satisfaction and comply with the quality standards and goals of the company..

Key Responsibilities of the role :

Your main responsibilities will be to manage customer interactions through various communication channels (phone, chat, email, or other digital platforms) as efficiently as possible, while maintaining quality standards and meeting established objectives.

• Assist customers by providing the necessary information to resolve their inquiries through customer service.
• Communicate personalized solutions based on the customer’s request.
• Answer incoming calls in accordance with the company’s established goals.
• Perform assigned administrative tasks (e.g., policy cancellations, responding to emails, etc.).
• Handle calls from assigned queues.
• Answer and transfer calls to the appropriate person or department as necessary.
• Manage the required documentation in each case, in compliance with company regulations.
• Make outbound calls to customers.
• Promote a positive customer experience.
• Respond to customer inquiries via chat.

Requirements

Additional Information :

We offer : Professional development programs, , flexible working arrangements.

The Allianz Group is one of the most reliable insurance and asset management companies in the world. Our care for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future for our customers and the world around us.

At Allianz, we believe in a diverse and inclusive workforce, and we are proud to be a company that offers equal opportunities. We encourage you to bring all of who you are to work, no matter where you come from, how you look, who you love, or what you believe in, as we accept applications regardless of your ethnic or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

We’re excited to have you on board. Let’s take care of tomorrow.

Note : Diversity of minds is an integral part of Allianz's corporate culture. One way to achieve diverse teams is through the periodic rotation of Allianz Executive employees between functions, Allianz entities, and geographies. Therefore, the company expects its employees to have an open mindset and a strong motivation to regularly change positions and accumulate experiences across the Allianz Group.