Application Consultant

Responsibilities

• Technical Support and Problem-Solving : Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).
• Product Promotion and Customer Engagement : Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe's reagent portfolio.
• Sales Support and Market Expansion : Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
• Customer Training and Capability Development : Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
• Technical Documentation and Information Management : Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity. Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

Requirements

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