Salesforce Solutions Architect

Overview

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Solutions Architect.

Responsibilities

• Gains industry and market expertise through participation in various projects to provide a "benchmark" vision to clients.
• Possesses a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services that align with each client’s needs.
• Analyzes, estimates, and develops proposals in support of the sales team.
• Identifies when the involvement of professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
• Implements mechanisms to identify and manage commercial risk during the presales phase.
• Analyzes and interprets risks before a project begins and communicates them to Operations.
• Is directly involved in delivering services for particularly complex and risky projects, in coordination with Operations.
• Develops new methodologies within their area of responsibility to directly impact the work of others and the outcomes of their field.
• Is responsible for establishing and implementing a communication strategy that enables their team to clearly identify the objectives of the area under their leadership.
• Develops and manages the talent of the people in their team, including the use of tools that enhance better management of people and organizational objectives.
• Conducts logical analysis, identifies problems, seeks, and interprets meaningful information to share and coordinate relevant data with team members, helping them resolve obstacles that hinder team and relational development.
• Supports, encourages, and motivates team members so they feel committed to the organization and the area’s objectives.

Experience and Skills

What we offer

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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