Partner Account Manager - Bilingual French / English speaker

Overview Help us bring people and businesses together Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet. The Past, Present & Future The Past : Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment. The Present : We're on a mission to put every single business on the map , and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement and conversion. The Future : We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market. Our agentic AI 'UB-I' moves us from features and functions to business outcomes. UB-I will work 24 / 7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era.We have a passionate and diverse team, a comprehensive, intuitive platform and a clear vision for the future. We're looking for talented, passionate people, with an AI-first mindset, (like you ) to join us on our journey. You and us We are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values : GROW TOGETHER DEMONSTRATE PASSION & PERFORMANCE BE BOLD & DRIVE CHANGE BE CUSTOMER OBSESSEDSo, what are you waiting for? If you're passionate, driven, customer obsessed and ready to be bold, we want you on our team! Apply now and let's grow together.

Your responsibilities :

Strategic Partner Relationship Development :

Cultivate and maintain strong, long-term relationships with a portfolio of assigned partners, serving as their trusted advisor and primary point of contact.

Develop a deep understanding of each partner's business model, objectives, and their clients' needs within the location marketing and digital presence landscape.

Partner Onboarding and Enablement :

Guide new partners through a comprehensive onboarding process together with our Implementation team, ensuring they are fully equipped to effectively utilize and sell our platform and solutions.

Provide ongoing training and enablement, consultancy on GTM strategies, focusing on best practices in digital presence management, local SEO, and product utilisation to enhance partner capabilities.

Performance Monitoring and Optimization :

Proactively monitor and analyze key performance indicators for each partner, identifying areas for growth, efficiency, and improvement.

Lead regular strategic business reviews to assess progress against joint objectives, share insights, and collaboratively develop action plans for sustained success.

Growth and Expansion Initiatives :

Identify and pursue opportunities for expanding our partnership's impact and success, including new service offerings, market segments, or deeper solution adoption.

Collaborate with partners on joint business planning and execution to drive increased pipeline, revenue growth, and market penetration.

Partner Support and Advocacy :

Act as a central point for partner inquiries, challenges, and escalations, ensuring timely and effective resolution by coordinating with internal teams.

Serve as the voice of the partner internally, advocating for their needs and providing valuable feedback to product, engineering, and marketing departments.

Cross-Functional Collaboration :

Drive internal alignment and foster seamless collaboration with product, solutions, marketing, and support teams to address partner needs and achieve shared outcomes.

Contribute insights from the partner ecosystem to inform and influence internal product roadmaps, marketing strategies, and service enhancements.

Data Management and Reporting :

Maintain accurate and up-to-date records of all partner interactions, activities, and performance within CRM and other relevant systems.

Contribute to internal reporting and forecasting efforts, providing clear insights into partner health, engagement, and growth trajectories.

Your profile :

Bachelor's degree in Business Administration, Marketing, or a related field.

5+ years of progressive experience in Partner