Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)

Overview Customer Service Representative with Dutch and English (Part-Time Morning 25hrs) – New Balance : Born to Move. As a global team member, youll help share our values with customers worldwide and deliver a world-class customer experience.

Responsibilities Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.

Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.

Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.

Product expertise : Develop a deep understanding of our client's products and services.

Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.

Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.

Requirements Fluency in Dutch : Demonstrated by exceptional grammar and spelling.

Advanced English Proficiency : Excellent written and spoken English communication.

Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.

Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.

Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.

Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.

Benefits Start Date : September / October 2025.

Hours : 25 hours / week

Work Schedule : Monday to Friday from 9 : 30 am to 2 : 30 pm

Salary : €12.692 gross per year

Holidays : 24 working holidays (pro-rata)

Work Model : Hybrid (6 days per month at the office)

Training : Monday to Friday from 10 : 00 am to 7 : 00 pm

Office Location : Barcelona (La Sagrera)

Additional Perks : Career Growth, Well-being Support, Perks & Discounts, Health Benefits, Skill Development, Referral Program

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