ServiceNow Solution Architect for CSM-based Modules (RSM, FSM) (m / f / d)

Overview Join to apply for the ServiceNow Solution Architect for CSM-based Modules (RSM, FSM) (m / f / d) role at Schwarz IT Barcelona.

Responsibilities You will be the driving force behind the evolution of our Retail Module, translating complex business challenges into innovative, scalable technical solutions

You will own the architectural design, ensuring our Retail Module is robust, secure, and aligned with our long-term strategic goals

You will act as a trusted advisor, guiding our team and our stakeholders on best practices and the art of the possible within the Retail industry solution : Retail Service Management, Retail Portal, Mobile App for Retail as well as the CSM-based Module Field Service Management

You will build and present comprehensive solution designs, including architectural diagrams, component specifications, and technology choices

You will perform architecture and engineering activities, working closely with product managers and engineers to ensure a clear understanding of project scope and deliverables

You will be technically responsible for IT solutions on our internal ServiceNow application suite used worldwide, specifically working in the Retail Service Management Module and Field Service Management Module in close contact with ServiceNow colleagues

You will create and maintain technical documentation for configurations, customizations and integrations

You will stay updated with ServiceNow releases and new features, ensuring best practices are applied

Qualifications Experience with ServiceNow as a Developer, Architect or Technical Product Manager in the Customer Service Management (CSM) module

You already have professional experience in IT projects at enterprise level

Certification as ServiceNow Certified Customer Service Management (CSM) Implementation Specialist is nice-to-have

Business Fluent in English, German language skills are a plus

Very good communication skills

Open to learn and develop your skills on the job

Like to be an all-rounder that can do technical consulting, development and architecture

We look forward to receiving your application.

Details Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : IT Services and IT Consulting

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