Customer Support Specialist- German Speaking - Day Shift

Overview

Customer Support Specialist- German Speaking - Day Shift

Join to apply for the Customer Support Specialist- German Speaking - Day Shift role at Monta

We’re looking for a talented Customer Support Specialist to join our Support team.

What you’ll be doing

• Respond promptly to inquiries mainly from B2C via email, phone, live chat, and our contact formular.
• Resolve customer concerns efficiently while ensuring a high level of satisfaction.
• Provide product knowledge and guidance tailored to the needs of individual consumers.
• Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.
• Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
• Create knowledge base articles and update internal documentation in support of the customer experience.
• Working on a shift-based schedule Monday-Sunday, between the hours of 06 : 00-19 : 00.

What we look for

What you’ll get

Salary

The salary for this role is 25,000 Euro per annum.

Application

Kindly submit your application in English. To succeed, spoken and written English skills need to be proficient. We review applications continuously and look forward to hearing from you.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered the property of Monta.

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