Key Account Manager, English speaker

About SetoPay SL :

SetoPay SL is a European fintech company specializing in payment gateway and financial processing solutions for businesses across multiple industries. Our platform provides reliable, compliant, and scalable payment services that help clients expand globally and operate efficiently.We’re growing quickly and are looking for a Key Account Manager to join our team onsite in Spain — someone who will serve as the primary point of contact for our active merchant clients, ensuring they receive the best possible support and partnership experience.

The Key Account Manager will be responsible for managing ongoing client relationships, understanding each client’s business goals, and helping them make the most of SetoPay’s payment gateway solutions.This role requires a proactive, structured professional with strong communication and organizational skills, and preferably a background in payments, merchant services, or fintech account management.

Act as the main contact for a portfolio of existing clients, ensuring professional and timely support.

~ Organize and conduct regular meetings, performance reviews, and onboarding sessions.

~ Track client performance, analyze transaction trends, and identify opportunities for improvement.

~ Maintain CRM records, document client communications, and prepare progress reports.

Proven experience in account management, client success, or relationship management — ideally within the payment gateway, acquiring, PSP, or fintech industry.

~ Professional and proactive approach to client service.

~ Fluent in English (Spanish or other EU languages are a plus).

~ Ability to work full-time during fixed office hours.

~ Familiarity with online payment flows, chargebacks, and merchant account operations is an advantage.

Full-time onsite role with competitive salary (based on experience and background).

~ Modern office environment with a collaborative, international team

~ Onsite Key Account Manager — Payment Gateway Client Support”