Customer Support Specialist for Telecommunications (Dutch native)

About the client.

This newest incoming brand is one of the biggest telecom players in the Netherlands. With over 8 million users, they deliver fast mobile, internet & TV, but with a human touch. They stand for tech made simple, inclusive service, and no nonsense. No small print, just clear connections for everyone.

About the role.

Within this new brand, it’s not just about tech, it’s about people. And you? You're the voice that makes things easy, human, and actually helpful. As a Customer Support Specialist, you're the first voice our customers hear and the one that makes their day easier. You answer questions, solve issues, and keep the vibe friendly, fast and human. No scripts, just real impact. Every call, every chat, every time.

Are you sharp, social, and someone who solves instead of stalls? Then we want you!

Job responsibilities.

• Be the go to expert for customer questions via phone, chat or email
• Guide users through solutions with patience and personality
• Spot issues, fix them or escalate when needed
• Represent the company’s voice; friendly, clear and human
• Keep customer records up to date in systems
• Able to combine both speed with accuracy
• Collaborate with internal teams to enhance the overall customer experience and feedback processes

What we expect.

What we offer.

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