Senior Account Manager Spain (F/H)

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Spanish market.

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Your responsibilities will include:
Participating in client onboarding:

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• Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)

  
  

• Organizing and leading client meetings

  
  

• Assisting with contract signing

  
  

• Assisting with the creation of the agent or distributor file

  
  

• Assisting during the implementation phase

  
  

• Participating in the follow-up of clients in production

  
  

Project management and coordination of the Client relationship:

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• Organizing and leading monthly/quarterly client meetings

  
  

• Keeping track of and sharing the client’s news (both externally and within Treezor)

  
  

• Monitoring tickets and requests to provide solutions

  
  

• Working as a team and coordinating communication with the client

  
  

• Ensuring client satisfaction

  
  

• Upselling services offered by Treezor

  
  

Management of additional tasks:

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• Actively contributing to client satisfaction

  
  

• Monitoring the client billing process and ensuring there are no payment delays

  
  

• Keeping up with industry news and client updates

  
  

• Monitoring KPIs and SLAs

  
  

Requirements:

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• 5+ years of experience in an Account Manager role

  
  

• Strong knowledge of payment, fintech or banking sector is mandatory

  
  

• Fluent in Spanish (mandatory), in English and/or French

  
  

• Strong organization skills

  
  

• Attention to detail, autonomy, and excellent interpersonal skills

  
  

• Role based in Madrid or Paris

  
  

Joining the TREEZOR adventure also means:

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• An agile, dynamic, xcskxlj and fast-growing environment, with offices in the heart of Paris (near the Arc de Triomphe) and Rennes (near the train station)

  
  

• Continuous learning opportunities

  
  

• A collaborative culture where creativity is encouraged

  
  

• Competitive compensation

  
  

• A hybrid work model with financial support for setting up your home office

  
  

• Employee benefits (perks, gift cards, tickets to cultural and sports events, etc.)

  
  

• Through its hiring practices, Treezor promotes diversity, gender equality in the workplace, and the inclusion of employees with disabilities.

  
  

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