German Customer Support Specialist – Banking Sector
Madrid, Spain | International Banking Project | Career Growth Opportunity
Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a global financial environment.
Why This Opportunity Stands Out
International banking project with strong brand exposure
Permanent contract after only 3 months
Competitive salary + annual bonus
Paid training & structured onboarding program
Multicultural and international working environment
Multichannel support (phone, chat, email)
Access to shift rotation including night shifts
Position Details
Role: German Customer Support Specialist – Banking Sector
Location: Madrid
Start Date: 16/09
Contract Structure
3-month temporary contract (initial phase)
Permanent contract based on performance
Salary Package – Madrid
- €22,800 gross/year
€1,200 annual performance bonus
Your Responsibilities
As part of the German banking support team, you will:
Support customers via phone, email, and chat
Handle banking-related inquiries and front desk incidents
Deliver fast, accurate, and customer-oriented solutions
Maintain high service quality standards
Ensure efficient resolution of customer issues
Provide professional support to German-speaking clients
Training & Working Hours Initial Training
First 5 weeks:
09:00 – 15:00 (initial schedule)
Gradual increase up to 35h/week
From Week 6 onwards:
Full-time: 39h/week
Available Shifts (Madrid Only)
Morning: 07:00 – 16:00 (8-hour shifts)
Candidate Profile
We are looking for candidates who:
Are native German speakers (mandatory)
Have Spanish xcskxlj level B2 or higher
Are confident in customer communication
Can multitask in a fast-paced environment
Have strong empathy and problem-solving skills
Have experience in customer service or banking (a plus, not required)
Recruitment Process
Record a 2-minute video introduction in German
175-word handwritten German test
Final review by German banking recruitment manager
Why Madrid?
Living in Madrid means:
Fast-paced international career environment
Strong expat community
Excellent social and cultural life
Career growth in financial services
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